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Terms and conditions

Terms and Conditions of Sale


These general conditions have as their object the purchase of products and services, made remotely through internet network on the site “www.arcadiabags.com ”, belonging to company “ARCADIA SRL Pelletterie”, registered at Registrar of Companies N° TERAMO 93865, VAT 00760080671, with headquarter placed in “Via delle Industrie, 13 64013 Corropoli, Teramo (Italy)

Each purchase will be governed by the law of Dlgs. n° 185/99 of the Civil Code and the privacy policy will be governed by the law n° 675/96 of the Civil Code and its subsequent amendments.

For further information on orders, shipments, refunds and returns please, go to the area to your account section, or directly contact the company to the following email address: support@arcadiabags.it

For any other legal information, please consult the sections: Returns, Legal Aspects, Privacy Policy.

Acceptance of the terms and conditions of sale

The customer, by sending electronic confirmation of his purchase order, unconditionally accepts these Terms and Conditions Of Sale and undertakes to observe them during all his business relationship with the Company, confirming to have read and accepted all the information provided under the above mentioned rules and also acknowledging that the Company “Arcadia srl Pelletterie” is not bound to different conditions, unless previously written agreement.

The company sells its products on the site arcadiabags.com and this activity is exclusively aimed to the retail.

Customer’s obligations

These Terms and Conditions of Sale must be examined on line, by the https://arcadiabags.com visitors before they confirm their purchases. By sending them the order confirmation implies full knowledge of these Terms and Conditions and their full acceptance.

The Customer undertakes, once the on-line purchase procedure has been completed, to print and conserve these terms and conditions already examined and accepted during the on-line purchasing procedure, in order to fully satisfy the conditions in Art.3 and 4 of Dlgs. n° 185/99 law.

How to purchase

shop.arcadiabags.it is an on-line site which offers the opportunity to purchase products of “ARCADIA srl Pelletterie” Company.

The on-line purchase of the products available, as illustrated and described in their descriptive and technical sheets, is made by the customer at the price specified therein and inclusive of VAT. The shipping fees are not included and they shall appear during the purchase procedure. The purchase must be confirmed by sending the order confirmation. Shipping fees planning as below:

Area Price
Italy € 9.90 (for orders of less than € 200, free shipping for orders over)
Europe € 16.90 (for orders of less than € 200, free shipping for orders over)
Extra CEE € 34.90
USA $ 24.90

Before confirming the purchase, to the customer will be shown the unit price of each product chosen, the total amount in case of multiple purchase and the related shipping fees.

Confirming the purchase, once the transaction has been completed, the customer shall receive an email containing his order number, the date and the total amount of the order.

The agreement is completed when the company “ARCADIA srl Pelletterie” receive the order form, after checking all the related order details are correct.

The order form will be filed in our database for the time necessary to process the order and within the terms of the law.

The customer can access at any time to his order form consulting the site section “RESERVED AREA”.

The Company “ARCADIA srl Pelletterie” shall take care to display on the web-site “arcadiabags.com” only the products actually available, but in the case the products displayed are no longer available at the time of the order confirmation, “ARCADIA srl Pelletterie” shall notify to the Customer within seven (7) days from the day after the order has been confirmed, the unavailability of the products ordered. In the case the payment has been processed, “ARCADIA srl pelletterie” will refund the Customer what has already been paid.

Methods of Payment

Payment for the products purchased and shipping fees must be paid by the customer at the time of the order confirmation using a credit card available and on-line displayed, or in advance by bank swift

PayPal accounts and credit cards.
  • Via PayPal, worldwide leader in secure on-line payments, we accept all the main credit cards and PayPal accounts. A Pay Pal account or a payment by credit card are the most comfortable and convenient method of payment to reduce the time of the order processing.
  • The order and the related details are encrypted, based on the SSL (Secure Socket Layer) system and directly transmitted on the PayPal server which ensure the security of data transmission according with the laws. VeriSign (http://www.verisign.com) is one of the main certification institution for the SSL (Secure Socket Layer) certificates, used to protect the on-line transactions. SSL (Secure Sockets Layer) secures web-sites through the encryption of information and their authentication. SSL Certificates are made up of a public key and private key. The first is used to encrypt the information, while the second is used to decrypt them. When the browser displays a secure domain, an SSL handshake authenticates the server and the client, selecting the encryption method and setting a unique key for the session. This allows to establish a secure session that guarantees the integrity and the privacy of the information transmitted. For further information regarding PayPal payments, we invite the Customer to visit www.paypal.com.
  • Credit cards accepted shall be exclusively those of Visa and Mastercard circuit.
  • The credit card information are protected and secure as they shall be directly encrypted to the secure PayPal servers. The information are sent from the PayPal servers to the international authorized circuits, which return the result of the transaction, providing the information of the purchase success. Security is enhanced by the use of the most popular security system for data encryption, the SSL3 (Secure Socket Layer) with 128-bit triple DES algorithm. This system has been issued by Verisign (http:// www.verisign.com ) and their safety standards are recognized by the network.
  • The amount shall be debited on the credit card at the time the customer confirms the purchase order.


The order will be delivered according to the times in the following table:

Italy / Europe 3 – 5 Working Days
Extra CEE/USA 3 – 7 Working Days

Shipment will be effected through the following couriers: FEDEX – DHL -UPS.

Products purchased will be delivered to the address specified by the customer. In the shipment is contained: the goods ordered, a summary of order placed and the documents in case of returns. The products will be delivered during all working days. The delivery of the products can be split, without incurring any responsibility for the company “ARCADIA srl Pelletterie”.

Before accepting the product the customer must check that the package is closed, intact, not damaged or wet.

The Company is not responsible for damage or theft during the period following the package delivery to the courier.

If nobody is present at the time of the package delivery the courier shall leave a delivery notification with the instructions and the customer will be contacted by e-mail or directly by phone to the number left during the check out section.

The on –line sales service covers the following countries:

Afghanistan Burkina Faso Finland Isole Marianne Del Nord Mauuritania Portugal Sweeden
Albania Burundi France Isole Pitcairn Mayotte Puerto Rico Switzerland
Algeria Cambodia French Guiana Israel Mexico Qatar Taiwan
American Samoa Cameroon French Polynesia Italy Moldava Rawanda Tajikistan
Andorra Canada Gabon Jamaica Monaco Republic Of Congo Tanzania
Angola Capo Verde Gambia Japan Mongolia Republic Of Yemen Thailand
Anguilla Cayman Islands Georgia Jordan Monteserrat Reunion Timor Dell’est
Antigua & Barbuda Central African Germany Kazakhstan Morocco Romania Togo
Argentina Chad Ghana Kenia Mozambique Russia Tokelau
Armenia Chile Gibraltar Kiribati Namibia Sahara Occidentale Tonga
Aruba Colombia Greece Kuwait Nauru San Marino Trinidad & Tobago
Australia Comore Greenland Kyrgyzstan Nepal Sao Tome E Principe Tunisia
Austria Cook Islands Grenada Laos Netherlands Saudi Arabia Turkey
Azerbaijan Corea Del Nord Guadeloupe Latvia Netherlands Antilles Senegal Turkmenistam
Bahamas Costa Rica Guam Lebanon New Caledonia Seychelles Tuvalu
Bahrain Cote D’ivoire Guatemala Lesotho New Zealand Sierra Leone Uganda
Bangladesh Croatia Guinea Liberia Nicaragua Singapore Ukraine
Barbados Cuba Guinea-Bissau Libya Niger Siria United Arab Emirates
Belarus Cyprus Guyana Lichtenstein Nigeria Slovakia United Kingdom
Belgium Czech Republic Haiti Lithuania Niue Slovenia United States
Belize Denmark Honduras Luxembourg Norfolk Island Somalia Uruguay
Benin Djibouti Hong Kong Macau Norway South Africa Us Virgin Islands
Bermuda Dominica Hungary Macedonia Oman South Korea Uzbekistan
Bhutan Dominican Republic Iceland Madagascar Pakistan Spain Vanuatu
Birmania Ecuador India Malawi Palau Sri Lanka Vatican City
Bolivia Egypt Indonesia Maldives Panama St Helena Venezuela
Bosnia El Salvador Iran Malesia Papua New Guinea St.Kitts & Nevis Vietnam
Botswana Eqiatorial Guinea Iraq Mali Paraguay St.Lucia Western Samoa
Brazil Eritrea Ireland Malta Peoples Rep Of China St.Vincent&Grenadine Yugoslavia
British Virgin Islan Estonia Isole Cocos Marshall Islands Peru Sudan Zaire
Brunei Ethiopia Isole Di Christmas Martinique Phillipines Suriname Zambia
Bulgaria Fiji Isole Falkland Mauritius Poland Swaziland Zimbabwe

The products purchased through the site shop.arcadiabags.it are subjected to discipline, as applicable, referred to D. lgsl. No 2.2.2002 24 (G.U. No 57, 8.3.2002) concerning sales contracts and warranties for consumer goods and, although not expressly mentioned, the specific provisions laid down on the Civil Code.

This warranty shall apply to products which present defects of conformity not found at the time of purchase, provided that the product is used correctly and diligently.

The above warranty shall not be applicable in case of negligence and carelessness in the use and maintenance of the product. The warranty is personal and shall apply only to the original buyer, being the sale reserved to private customers and not to dealers, retailers, etc..

Any product manufacturing defects must be notified within ten (10) days from the receipt of the goods. The written notice must be attached by the customer at the time of the defective product return.

Returns & Refunds

The defective product to be replaced, at the time of return, must be completed of its original packaging, all its related accessories and the eventual documents received by the customer with the goods. The return of the product without the original packaging, its related accessories and any documents above mentioned, prevents the company “ARCADIA srl Pelletterie” to replace the product.

Shipments must be addressed to:

ARCADIA srl Pelletterie
Via delle Industrie, 13
64013 Corropoli (TE)

The company reserves the right to verify the real product defects claimed by the customer and it shall replace the product only after such control.

The request shall be processed only if the package returns undamaged and comprehensive in all its parts.

The return shipping fees are paid by the customer.


Each product purchased is comprehensive of its protective bag and it will be delivered in a box.

Entitle to withdraw.

The purchases made on shop.arcadiabags.it site are governed by Italian law concerning the on-line sales. If the customer wants to renounce to the purchase made, he is, within 10 days from the date of delivery, entitled to withdraw, therefore the possibility to return the product without applying any penalty and without giving any reason. The company accepts the return of any item, provided it is in perfect conditions, refunding the full amount (excluding packaging, PayPal or any other credit institute commissions, customs and shipping fees, as provisions by Italian law). In the case of a free shipping, the costs incurred by the company to grant that service will be excluded from the refund.

To entitle to withdraw the customer must send the purchased items intact in all their parts.The company “Arcadia srl Pelletterie” must receive them within 30 working days from the delivery to the customer.

To entitle to withdraw products must not be used, worn, washed or damaged and they also must be intact in all their parts including any identification tags applied on them.

Products must be returned in their original packaging. If the box used for shipping is irreparably damaged, the customer can use an equivalent box in size and strength.

Returns must be carried out in a single shipment by filling in the form you can download in your reserved area. The return must be addressed to:

ARCADIA srl Pelletterie
Via delle Industrie, 13
64013 Corropoli (TE)

After receiving the return and verifying the correctness of the operations, the company shall send the customer an e-mail to the registered e-mail address as acceptance confirmation. If the order has been paid by credit card, the refund time depends on the operator. If instead, the order has been paid by a PayPal account, the refund will be executed directly to the PayPal account used for the payment, simultaneously to the crediting transaction.

The return shipping and packaging fees are paid by the customer.

Return Module:   Verisione Italiana – English Version

Information and claims

For any further information or claims the customer can send an e-mail to: support@arcadiabags.it

Jurisdiction and competent Court.

This contract will be governed by Italian law. Any dispute concerning the validity, interpretation or execution of this contract is referred to the Court of Teramo.

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